Last updated 12 August 2026
This policy explains how you can cancel a GymMonk subscription and when refunds apply. It covers the GymMonk software subscription that a gym owner buys from Transcybernetics Private Limited. Membership fees that a gym charges its own members are set and collected by that gym under its own terms, unless the gym uses GymMonk to collect them.
1.Cancelling your subscription
You can cancel a paid subscription at any time from "Manage App Subscription" in the app, or by emailing hello@transcybernetics.com. Cancellation stops future automatic renewals. Your paid features remain active until the end of the billing period you have already paid for; we do not charge you again after you cancel.
2.Refunds
- The free plan is always free and involves no charge or refund.
- Subscription fees are generally non-refundable once a billing period has started, because access to the software is provided immediately.
- As a goodwill measure, a first-time paid subscription may be refunded if you write to us within 7 days of the charge and have not substantially used the paid features. This is at our discretion.
- We do not provide partial refunds for unused time, downgrades, or periods where you did not use the service.
- If you are charged in error or a duplicate payment is taken, we will refund the incorrect amount in full.
3.How refunds are processed
Approved refunds are made to the original payment method through our payment partner, Razorpay. Refunds are typically processed within 5–7 business days, though the time for the amount to reflect depends on your bank or card issuer.
4.How to request a refund
Email hello@transcybernetics.com from your registered email address with your account details, the payment reference and the reason for the request. We will respond within a reasonable time.